📈 Ready to supercharge your business growth? According to Forrester, businesses prioritising CX experience revenue growth 1.7 times faster. Discover the potential of repeat business and upselling in our latest blog post here: https://bit.ly/4bPp9ql. Explore how delivering exceptional customer experiences drives repeat purchases and creates upselling opportunities. Learn actionable strategies to delight customers, increase loyalty, and boost revenue streams. Don't miss this opportunity to unlock your customer base's full potential and stay ahead of the competition! #CustomerExperience #ROI #BusinessSuccess #CXStrategy
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🎓 Understanding student sentiment is crucial for enhancing well-being and retention rates in higher education. Our latest resource, the Digital Guide - The Student Experience, offers practical advice and tips to elevate your institution's approach. Discover how to attract and retain top candidates while fostering a culture of learning and success. Download your free copy here https://bit.ly/3r28VXN and unlock the key to delivering a positive student experience! #HigherEducation #StudentRetention #StudentExperience
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📈 Prioritising customer happiness isn't just a trend—it's the cornerstone of success. Take Amazon, for instance—a prime example of how focusing on customer satisfaction drives business prosperity. In our latest blog, we delve into why customer happiness is paramount for boosting ROI. We present six actionable strategies to elevate your business's success through exceptional customer experiences (CX). Don't miss out—discover how CX can transform your ROI! Read more: https://bit.ly/4bPp9ql. #CustomerExperience #ROI #BusinessSuccess #CXStrategy
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🏦 While traditional banks face fierce competition from online platforms and fintechs, delivering exceptional CX remains paramount. A recent Harvard Business Review article explores how HSBC transformed its CX to meet the evolving needs of customers, particularly Millennials in Hong Kong. Read https://bit.ly/3IPruV1. At insight6, we understand the importance of the human touch in delivering CX that gives customers what they genuinely want and need. Our network of local specialists provides on-the-ground support, ensuring your CX initiatives resonate with your target audience. Don't let an inadequate customer journey hinder your success. Contact us today for a no-obligation chat with your local CX specialist. Let's elevate your CX together! ✨ #CustomerExperience #FinancialServices #Banking #Fintech
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📈 Would you like to increase your conversion rates by 7%? How about an extra £200k in income? Our latest case study showcases how The Bedford College Group partnered with Graham Hill of insight6 Beds, Bucks and Oxon to achieve that by leveraging feedback-driven strategies to enhance College Open Days. Read https://bit.ly/4crMhvn to discover how you can achieve similar success. #StudentApplications #HigherEducation #CustomerExperience #LeadGeneration
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🔍 Discover the true potential of your business with insight6's mystery shopping expertise! For 30 years, we've set the industry standard, providing individually trained mystery shoppers and personalised feedback. Our local CX specialists ensure your programme's success. To learn how mystery shopping will help your business, visit insight6.com or call us at 0800 970 8987. #MysteryShopping #CustomerExperience #BusinessSuccess
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💙 Is customer trust at the heart of your business? Earlier this week, our CEO, Jonathan Winchester, shared insights on CX and Consumer Duty at Financial Promoter's inaugural FP Live! Event. Our Digital Guide offers strategies to exceed regulatory obligations while building loyalty and driving profitability. Get your free copy today! At insight6, we specialise in delivering advanced CX programs for financial services. Contact us to transform your business for a higher standard of care. Download your free digital guide here - https://bit.ly/3vmYYXv. #ConsumerDuty #Regulation #CustomerExperience
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😊 Happy International Happiness Day! Today, we're celebrating the power of joy, positivity, and exceptional customer experiences! At insight6, we believe that happiness is not just a feeling but a fundamental aspect of building strong connections with our customers. We invite you to join us in spreading smiles and positivity. But why stop there? Let's explore the link between happiness and business success. Check out our blog post -"How Customer Satisfaction and a Strong Customer Experience Strategy Can Help Your Business Succeed." Discover how prioritising customer satisfaction and implementing a robust CX strategy can drive growth, foster loyalty, and ultimately lead to greater happiness for customers and businesses. Read https://bit.ly/3BLnnG5. Let's continue to create moments of delight and elevate the customer experience together! Happy International Happiness Day! 😊 #InternationalHappinessDay #CustomerExperience #CustomerSatisfaction
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🙏 A big thank you to the Financial Promoter team for inviting us to participate in their inaugural FP Live! Event. Our CEO, Jonathan Winchester, shared insights during the "Marketing with Consumer Duty in Mind" session. He emphasised the significance of putting customers at the heart of the business and maintaining an ingrained CX strategy. It's more than just regulation; it's about doing the right thing for customers and business success. We're grateful for the opportunity to contribute to such an important discussion. #FinancialServices #ConsumerDuty #MarketingStrategy #CustomerExperience
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Who doesn't love exceptional service? 🏆 Congratulations to all UK Customer Satisfaction Award winners, Virgin Atlantic + Insights by Kantar, Knight Frank, Ocado Retail Ltd, Octopus Energy, Boots UK and many more! Their dedication to customer satisfaction is inspiring. What makes a brand truly shine in service? Tell us below and join the discussion! #CustomerExperience #CXStrategy #CustomerSatisfaction
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